Expectations

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As a consumer, you can expect TTI staff to:

• Welcome and respect you from your first contact to your last.
• Evaluate your needs rapidly and professionally.
• Support you in coordinating and integrating services that best suit your needs and preferences.
• Coordinate and integrate services with your primary health care provider.
• Provide quality services that combine proven success over time with new knowledge and technology.
• Include you in all decisions made about your services.
• Outline a variety of ways to resolve conflicts, should they occur.
• Protect your rights as a consumer.

Your role in achieving your goals:

• Attend appointments as scheduled.
• Communicate with TTI staff in an open and honest manner.
• Follow through on commitments and responsibilities.
• Participate as an equal partner with TTI staff, family and friends to develop an effective Person/family-Centered Plan.
• Uphold financial responsibility by full cooperation in applying for and maintaining public benefits like Medicaid and medication assistance programs, and paying co-pays for services and medication when needed.