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Consumer Rights

To feel safe, welcomed, and respected is a right expected by all who enter TTI, including consumers, visitors and staff. TTI staff takes the responsibility to protect these rights seriously and relies on all involved to ensure this respect is extended to all.

The rights of consumers are outlined in a booklet entitled “Your Rights When Receiving Mental Health Services in Michigan.” This booklet is included in consumers’ intake packets and available in all TTI lobbies. It can also be found here.

Protecting Privacy
All consumers’ health information is confidential. There are federal laws, such as the Health Insurance Portability & Accessibility Act (HIPAA) that prohibit TTI, except in certain narrow situations, from sharing any information about consumers with anyone without their written permission. A copy of TTI’s “Notice of Privacy Practices” is included in each intake packet. Additional copies are available upon request.

Protecting the Right to Disagree
There may be times when consumers disagree with a decision, have a problem with their service or feel their rights have not been respected. If this occurs, there are a number of options ranging from informal problem-solving to a formal hearing. These options are outlined in the “Formal and Informal Conflict Resolution” brochure included in each intake packet. Additional copies are available upon request and in any of our office lobbies.

Additional information regarding rights and privacy can be found on the Michigan Department of Community Health’s website.